Privacy notice
Last updated: 28 August 2026
Use the first contact only to identify the service you are asking about and provide enough information for the practice to respond.
Who is responsible for information submitted through this website?
Focused Care Psychology acts as the controller for personal information submitted through this UK website and for initial enquiries to the UK service. The UK service is operated separately from the Republic of Ireland service. Privacy and rights requests can be sent to admin@focusedcarepsychology.org.
Before any substantive clinical service begins, you will receive written service information identifying the contracting service or legal entity, the relevant controller contact, the professional responsible for the work and any additional UK data protection contact or representative required for that service. Detailed clinical records should only be provided through the route specified in that documentation.
Information collected at first contact
An initial enquiry may include your name, email address, telephone number if you choose to provide one, UK region, service of interest and a brief message. The enquiry form is deliberately designed not to request detailed medical or psychological history.
Information used if you become a client
If you proceed to assessment or therapy, the service may need to process health information, developmental history, reports, questionnaires, correspondence, appointment information and other records necessary for the agreed clinical work. The exact information required depends on the service and is explained before substantive clinical information is requested.
Why information is used
- To respond to enquiries and discuss suitability.
- To arrange and deliver an agreed assessment, therapy or consultation.
- To maintain appropriate clinical and administrative records.
- To prepare reports where these form part of the agreed service.
- To meet safeguarding, professional, legal, accounting and security obligations.
- To manage complaints, data rights requests and service administration.
Health and other special category information
Clinical and health information receives additional protection under UK data protection law. The lawful basis and special category condition used depend on the purpose and circumstances of the processing. The applicable basis is explained in the clinical service documentation before substantive clinical work begins.
Service providers
The practice may use specialist providers for website hosting, secure email delivery, scheduling, payments, analytics, document handling or practice administration. Providers are limited to the information needed for their function and are expected to provide appropriate contractual and security safeguards. Clinical information is not sold or used for advertising.
Sharing with other people or organisations
Clinical information may be shared with a GP, NHS service, school, university, employer or another professional where there is an appropriate lawful basis and this is relevant to the agreed service. This will normally be discussed with you. Information may also be disclosed without consent where required by law or where an appropriate safeguarding or serious risk basis applies.
International processing
Some technology providers may process information outside the United Kingdom. Where UK transfer rules apply, the practice uses providers and transfer arrangements intended to provide the safeguards required by UK data protection law. The service documentation can provide further information about relevant providers where needed.
Retention
Initial enquiry information is kept only as long as reasonably necessary to deal with the enquiry and any associated business, legal or security requirement. If you become a client, clinical retention periods are set by the nature of the service, professional obligations and applicable law and are explained in the service documentation.
Your rights
Depending on the circumstances, you may have rights to receive information about processing, access your personal information, correct inaccurate information, request erasure or restriction, object to certain processing and receive certain information in a portable form. Where processing relies on consent, consent can be withdrawn without affecting processing that was lawful before withdrawal.
Complaints
You can raise a privacy concern with Focused Care Psychology first. You may also complain to the UK Information Commissioner's Office. Current complaint information is available at ico.org.uk.
Cookies and analytics
Essential website functions do not require advertising cookies. Optional analytics will only be enabled where a measurement service has been configured and the visitor has given the relevant consent. Analytics events are designed not to include enquiry messages, names or clinical form content. Advertising storage remains disabled.
If analytics has been accepted, the website may also keep first touch attribution for the current browser session: the first landing path, referring website origin and campaign tags such as UTM source, medium, campaign and content. It does not store a referrer query string or organic search terms for this purpose. If an enquiry is submitted during that session, these attribution fields may accompany the enquiry so the practice can understand which website activity led to enquiries. This attribution is not stored when analytics consent has not been granted.
Security
The website and service providers use proportionate technical and organisational safeguards. No internet or email system can be guaranteed completely secure, so detailed clinical records should not be sent through the initial enquiry form unless the practice has asked you to use a specified secure route.
Changes to this notice
This notice is updated when the UK service, technology providers or legal requirements materially change. The date at the top shows the current published version.